SHIPPING & POLICY
Thank you for shopping with us. We are committed to providing a smooth and reliable shipping experience for all our customers.
Order Processing
Orders are processed within 1–5 business days after payment confirmation. Once your order has been shipped, you will receive a confirmation email with tracking information, when available.
Delivery Times.
Delivery times vary depending on the destination country, local customs procedures, and carrier operations.
Estimated delivery times:
- Europe: 7–20 business days
- United Kingdom: 7–20 business days
- Other international destinations: 10–30 business days
Please note that delivery times are estimates and may be affected by factors beyond our control, including customs inspections, weather conditions, public holidays, and transportation delays
Tracking Information.
Customers will receive tracking details via email once the order has been dispatched. Tracking updates may take a few days to appear in the carrier's system.
Customs Duties and Taxes
Depending on the destination country, customs duties, import taxes, or other fees may apply. These charges are the responsibility of the customer unless otherwise stated at checkout.
Incorrect Address Information.
Please ensure that all shipping information is accurate before completing your purchase. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages.
If your package is lost in transit or arrives damaged, please contact our customer support team. We will review the case and work toward an appropriate resolution.
Return & Exchange Policy.
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 14 days of receiving your item, provided it is unused, in its original condition, and in its original packaging.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide your order number along with photos of the product. We will review your request and offer a replacement or another suitable solution.
Once a returned item is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days. Return shipping costs are the responsibility of the customer unless the item received is damaged, defective, or incorrect.
Orders may be cancelled within 24 hours of purchase. After this period, order processing may have begun and cancellation may no longer be possible.
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team. We are committed to providing a fair and reliable shopping experience for all customers.